Privacy Policy

Privacy Policy

At Serava, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and make a purchase.

Information We Collect
When you visit our store or make a purchase, we may collect the following information:

  • Name, email address, phone number, and shipping address

  • Payment details (processed securely through third-party payment providers)

  • Browsing behavior and device information

  • Any information you provide when contacting us

How We Use Your Information
We use your personal information to:

  • Process and fulfill your orders

  • Provide customer support and respond to inquiries

  • Improve our website, products, and services

  • Send order updates, promotions, and marketing communications (you can opt out at any time)

  • Prevent fraud and secure our platform

Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share your data with:

  • Payment processors to securely handle transactions

  • Shipping carriers to deliver your order

  • Third-party service providers assisting in analytics, advertising, and marketing (with data protection agreements in place)

  • Legal authorities if required by law

Cookies & Tracking Technologies
We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can modify your cookie preferences in your browser settings.

Your Rights & Choices
You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections or deletion of your personal data

  • Opt out of marketing emails by clicking “unsubscribe” in any email we send

Data Security
We implement security measures to protect your personal information; however, no online transaction is 100% secure. Please ensure you protect your login credentials and use strong passwords.

Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and by continuing to use our website, you accept these changes.

Contact Us
If you have any questions about our Privacy Policy, please contact us at shop.serava@gmail.com.